FAQ’s

All products are made in Australia by Nicole Ayliffe.

As each item is handmade there will be slight variations in colour and shape in our products.  Small bubbles may be present due to the nature of handblown glass.

 

CUSTOM & PERSONALISED ORDERS

• If you have something special in mind, please feel free to message me and we can discuss your idea.

 

CARE INSTRUCTIONS

• Please hand wash all blown glass pieces.  Not microwave or dishwasher safe.

 

QUESTIONS ABOUT YOUR ORDER?

• Please contact me if you have any problems with your order.

 

WHOLESALE AVAILABILITY

• Nicole Ayliffe glass works are available for wholesale.  A minimum order does apply and we do not offer consignment.  Please contact us for our wholesale terms and price list.

 

PAYMENTS

• We accept payments through PayPal, Stripe, or via bank transfer.  In the case of a bank transfer, we will supply you with an invoice including all the details needed.  Please contact us prior to your purchase if a bank transfer is required.

 

POSTAGE AND HANDLING

• We will endeavour to process and deliver your order as soon as possible.  Due to the hand-made nature of our products, please allow up to 4 weeks for your order to arrive.  Lead times for wholesale/large orders may be different to the above, so please speak to us to ensure a delivery time is discussed.  All orders are shipped by courier.

 

SHIPPING RATES

• AUSTRALIA
  • We offer FREE shipping Australia wide
• INTERNATIONAL ORDERS
  • For all international orders, please contact me to discuss shipping prior to your order.